Job Description
Job Purpose:
In an efficient and professional manner to provide a high quality of customer service, via multi channel methods (i.e. Telephone, fax, and email). Ability to multi-task to fulfil the daily operational tasks assigned to the CSA.
Principal Accountabilities:
• Handle phone-in enquiries & sales orders from customers.
• Processing sales orders, preparing quotation.
• Convert quotation to sales.
• Maximise sales to customers through effective identification of cross/up selling and campaign opportunities.
• Making decisions to make appropriate action required solving queries within department guidelines.
• Delivering customer satisfaction
•Team working – showing consideration for colleagues.
Key Challenges
• Retaining customers – understands own job and it’s impact on the customers.
• Prioritising tasks in a methodical organised fashion.
• Ability to multi-task and work in the most efficient and productive manner.
• To collate relevant information provided by customers (internal and external), directing to appropriate source.
• Dealing efficiently and effectively with high volume inbound calls and processing of orders.
• Remaining motivated and both customer and business focused.
• Balancing personal objectives with those of the team.
• Able to interpret and understand department procedures.
Job Dimensions:
Report directly to Call Centre Manager
Desired Candidate Profile
Skills, Know How and experience:
• With 1 year experience within a customer focused/contact environment and in performing outbound calls.
• PC literate – basic knowledge of internet, emails, and keyboard skills.
• Understanding/fluent with English & Mandarin languages (knowing dialects will be an added advantage).
• Communication – verbal and written, by use of appropriate words and phrases.
• Team working – develops effective and supportive relationships at all levels.
• Managing change – demonstrates a positive attitude to change and can prioritise as required.
• Using initiative – takes responsibility for own actions and decisions.
• Appreciates the consequences of delaying actions.
• Taking ownership of the customer case.
• Problem solving – analyses information accurately with appropriate speed.
Company Profile
Farnell is part of the Premier Farnell Group of companies, established in 1939, is a world leading high service, low volume distributor of electronic, electrical, industrial and maintenance, repair & operations (MRO) products – with fast, easy access to over 480,000 stocked products, 24 hours a day, 365 days a year.
Contact Details
Company Name:
Farnell Electronics India Pvt Ltd
Website:
http://in.farnell.com/
Executive Name:
Ms. Prathima
Address:
Farnell Electronics India Pvt Ltd
Theme House, 2nd Floor,
Krishna Nagar Industrial Area,
Off Hosur Main Road, Bangalore
Bangalore,Karnataka,INDIA 560029
Email Address:
prathimas@farnell.com
Telephone:
91-80-40003888
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